Safety, reporting and complaints

Get urgent help

8Job is not an emergency service. If someone is in immediate danger, call 999. If a crime is not an emergency, contact the police using 101 or the appropriate official online reporting service. Do not confront someone or continue a job when you feel unsafe.

Report content or a member

Use the clearly labelled Report action on the relevant profile, request, service, message or review. Choose the closest reason and provide enough information for 8Job to locate and assess the issue. You can also use in-app support or email contact@8job.co.uk.

Report suspected fraud, scams, threats, harassment, hate, sexual exploitation, child safety concerns, illegal goods or services, identity abuse and content that may otherwise be unlawful or violate the 8Job Terms. False or abusive reports may themselves breach the Terms.

Block a member

Block is separate from reporting and is available from a member's profile or conversation menu. Blocking stops new direct interaction between the two accounts, suppresses associated notifications and hides or limits blocked-member content where the feature allows. Restricted safety records may remain available to 8Job's authorised reviewers.

Blocking does not alert emergency services and does not automatically create a safety report. Use both actions if you want to stop contact and ask 8Job to investigate.

How 8Job responds

8Job reviews available context and may request more information, restrict visibility, remove content, limit contact, suspend or close an account, preserve evidence, or notify a relevant authority where proportionate. We take proportionate steps to reduce the risk of illegal content and offending through the service and aim to remove illegal content swiftly when we become aware of it.

We do not normally reveal who submitted a report. We may limit what we disclose about an investigation when necessary to protect a person, an investigation, confidential information or legal rights.

Make a complaint or request a review

You may complain about content, a report outcome, an account or moderation decision, or how the Terms or this process were applied. Use in-app support or email contact@8job.co.uk. A person who is not signed in may use the same email route.

Include your account email, the relevant request, order, message, report or decision reference, why you believe the outcome should change and the outcome you seek. We will acknowledge the complaint, review relevant information and explain the result unless doing so would create a safety, legal or security risk.

Children

People under 15 cannot create an 8Job account or arrange work through 8Job. Members aged 15 to 17 need the express consent of a parent or legal guardian. Report an account you reasonably believe belongs to a person under 15, or any younger member who may be at risk or using the service without the required consent. Protected provider checkout and payout remain unavailable to a member under 18 unless Stripe reports the connected account fully eligible, including any parent, guardian or representative requirement. We assess access and safety risks under applicable UK online safety and data protection law and may restrict or remove an account while investigating.