Terms of use

Who pays what?

• Joining is free. There is no charge to create an account, post a job request, list a service or message another member.
• Providers pay no 8Job commission. We do not deduct an 8Job service fee from your agreed price for the work.
• Customers pay the service fee. If you pay for work through 8Job, the fee is added to the provider's price. You see the fee and full total before you pay. Posting a request does not commit you to paying for work.
• Paid promotion is optional. A normal service listing is free. Providers pay only if they choose to buy advertising credit to promote it.

For example, for a £50 job paid through 8Job, the customer pays £51.50: £50 for the provider and a £1.50 customer service fee. No 8Job commission is taken from the provider's £50. Refunds and disputes can affect the final amount paid, as explained below.

See customer fees and payment options, or read about optional paid promotion.

1. About 8Job and these terms

8Job connects people who need local work with individuals and businesses who may offer it. The service is operated by Bluevale Digital Ltd, trading as 8Job. We are registered in England and Wales under company number 17396311 and registered with the Information Commissioner's Office under reference ZC234769. You can check the ICO public register (opens in a new tab).

Unless a listing expressly says otherwise, 8Job is not the person performing or buying the work. The customer and provider decide whether to enter their own contract and are responsible for agreeing its scope, price, timing, access, equipment and other requirements. Nothing in these terms creates employment, worker, agency, partnership or joint-venture status between 8Job and a member.

These terms do not exclude or restrict rights that cannot lawfully be excluded, including statutory consumer rights. If there is a conflict, mandatory law prevails. You must be at least 15 years old to create an account or arrange work through 8Job. If you are 15, 16 or 17, you may use 8Job only with the express consent of a parent or legal guardian and where you are legally able to carry out the activity; your parent or guardian may need to participate in a contract or verification process. People under 15 must not create an account or arrange work through 8Job.

2. Accounts, profiles and listings

Members must provide accurate information, protect account access, have authority to post or accept work, and follow applicable law. Listings must be lawful, clear and safe. Identity checks, where shown, do not guarantee a person’s skill, conduct or suitability.

An email address must be verified before a customer can post a request or make a protected payment. An address confirmed by a supported Google or Apple sign-in can satisfy this requirement. A provider must also have a verified email address and complete Stripe's required payout onboarding before creating or accepting a protected order. Providers may create a profile and discuss possible work before payout onboarding is complete, but they cannot receive a protected order through 8Job until it is complete.

A provider under 18 cannot create or accept a protected order or receive a protected payout unless Stripe reports that the connected account is fully eligible for the relevant payment, settlement and payout features, including any parent, guardian or representative requirement. 8Job will keep those actions unavailable when Stripe reports an outstanding or restricted requirement and will not bypass that restriction through a private payment flow.

A provider acting for purposes relating to their trade, business, craft or profession must clearly tell the customer that they are acting as a trader and must provide all information and cancellation rights required by law. A provider must not claim to be a private individual when acting as a trader. Customers should check a provider's status, qualifications, insurance and suitability before agreeing work.

Provider account type and consumer-law status are separate. For example, a sole trader may use an individual account but is still a trader. Before offering paid work, a provider must declare whether they are acting as a trader or a private provider for that activity. 8Job may require supporting information or correct a status where account activity or other reliable information shows that the declaration is inaccurate.

8Job shows the provider's declared status to customers. For a trader, the relevant offer and checkout must also show or directly link to the trader's legal or trading name, business address, business email, total price and other material pre-contract information. For a private provider, 8Job explains that statutory consumer rights that apply to a contract with a trader may not apply. A status label is information, not an endorsement or guarantee by 8Job.

UK digital platform reporting rules may require 8Job to collect and verify a seller's legal identity, address, date of birth, tax identification number, tax residence and transaction information; to report required information to HMRC; and to give the seller a copy. Sellers must provide accurate information when requested and promptly correct it if it changes. 8Job may restrict selling or payouts when information required by law or Stripe is missing or cannot be verified. A report to HMRC does not by itself mean that tax is due, and each provider remains responsible for their own tax records and obligations.

You retain ownership of content you submit. You grant 8Job a worldwide, non-exclusive, royalty-free licence to host, copy, format and display that content only as reasonably needed to operate, promote, secure and improve the service. You must have the rights and permissions needed to submit it.

3. Customer fees and payment options

Paying for work through 8Job

The customer pays the agreed price for the work plus an 8Job service fee. The provider does not pay this fee, and 8Job does not take a commission from the agreed work price. The fee helps pay for card processing, payment records, support and dispute handling.

For a job priced up to £250, the customer fee is 3% of the work price, with a minimum of 50p and a maximum of £5. Larger jobs use the fee schedule below. You see the work price, customer fee and full total before confirming payment.

Protected jobs must be between £3 and £50,000. Stripe processes card payments and may require identity, business and payout checks. Payment, payout, refund, chargeback and transfer availability can therefore depend on Stripe's services and rules. 8Job is not a bank and does not describe the protected-payment route as escrow.

A protected payment does not guarantee the quality, legality or completion of work. The customer payment is processed on 8Job's platform account and is not transferred to the provider's connected Stripe account immediately. This does not create a bank account, stored-value balance, trust account or escrow service for either party.

When the customer confirms completion, a provider transfer is scheduled no earlier than 48 elapsed hours later. An eligible dispute opened before transfer freezes that transfer while the dispute is reviewed. A transfer to the provider's connected Stripe account is separate from Stripe's later payout to the provider's bank account; bank-payout timing depends on Stripe and the provider's payout settings.

Cash or private payment

You can agree to pay the provider directly, for example in cash. There is no 8Job service fee for a payment made outside 8Job, but both parties must acknowledge that it has no 8Job buyer protection. 8Job cannot process refunds, reverse private transfers or decide a payment claim for money it did not handle.

4. Cancellations, refunds and disputes

Before work and payment are agreed, either party may withdraw an application or offer. After a customer and provider make a contract, cancellation and refund rights depend on their agreement and applicable law. A trader must give a consumer any pre-contract information and cancellation rights the law requires, including any rules for work requested during a cancellation period.

Where the UK distance-contract rules apply to a service supplied by a trader to a consumer, the consumer will normally have 14 days from the day after the contract is made to cancel. If the consumer wants work to start during that period, the trader must first obtain the consumer's express request. If the consumer then cancels, the trader may be entitled to a proportionate amount for work properly supplied before cancellation. The right to cancel is lost after the service is fully performed only where the legal requirements are met, including the consumer's express request and acknowledgement. The provider is responsible for supplying the required cancellation information, and 8Job may require these choices to be recorded in the order flow and confirmation.

Either party to an eligible protected payment may open a dispute before the provider transfer is made. The 48-hour period starts when the customer confirms completion; it is a review period, not an extension of any statutory cancellation right. The parties should provide relevant messages, the agreed scope, photographs, receipts and other evidence requested. 8Job may seek both parties' views and, where the payment state and law permit, arrange payment to the provider, refund to the customer or a split outcome. A decision is based on the available evidence and does not determine either party's legal rights.

Nothing in this process removes a consumer's statutory remedies or either party's right to use a court or other legally available dispute process. A card issuer or Stripe may separately decide a chargeback, including after a provider transfer, and 8Job may recover an amount from the provider where the law, these terms and Stripe's rules allow.

5. Promoted service adverts

Listing your service is free. Promotion is an optional paid extra to give your listing additional placement. You do not need to buy it to offer services or accept work, and signing up does not start a paid campaign or subscription.

Only provider service adverts may buy additional placement; customer job requests cannot be promoted. Providers add £2–£500 to a non-transferable promotion balance through a one-off Stripe Checkout, then choose a daily cap of £2–£200 and 1–30 active days. A campaign charges £0.01 for each valid promoted impression, with the same campaign and viewer counted at most once per UTC hour. Cards are never charged automatically.

Promoted placement is labelled “Promoted”. Providers may pause, resume or cancel a campaign, and unused reserved balance is released when the campaign ends or is cancelled. Promotion may provide additional placement but does not guarantee views, enquiries, paid work or any other result.

Promotion credit has no cash value, cannot be transferred to another member and can be used only for eligible 8Job promotion. If 8Job ends a campaign because of our error or removes a promotion without fault by the provider, unused credit remains available or is refunded where the law requires. Credit used for valid impressions is not refundable merely because the campaign did not produce enquiries or work.

The limited promotion-balance offer ending at 11:59 pm UK time on 31 October 2026 adds one £20 promotional-credit bonus after one successful top-up of at least £10. The £10 threshold must be met in a single payment, and the bonus is limited to once per account. If any part of the qualifying payment is refunded, or that payment is subject to an unresolved or unsuccessful card dispute, the full bonus is removed. The bonus may be restored after a dispute is resolved in the member's favour if none of the qualifying payment was refunded. A removed or restored bonus does not reset the once-per-account limit.

6. Reviews and recommendations

A review must describe a genuine experience. Fake reviews, reviews submitted on another person's behalf, and reviews bought, sold or exchanged for an undisclosed benefit are prohibited. Any material incentive or relationship that could affect a review must be clearly disclosed. A provider must not require a positive review, prevent an honest negative review, or make a refund or complaint outcome conditional on removing a genuine review.

8Job may limit reviews to members with an identifiable interaction, investigate reports and supporting records, withhold or remove reviews that breach this policy, and restrict repeat offenders. A review is described as verified only where 8Job has linked it to the stated completed 8Job transaction. Reviews are opinions of members, not 8Job endorsements, and a high rating does not guarantee future work.

Paid placement is a ranking factor only for clearly labelled Promoted positions. Payment for promotion does not improve a provider's review score, verification status or organic ranking, and does not mean that 8Job recommends or guarantees the provider. Other ranking information must be described where results are shown when it is material to a customer's decision.

7. Safety, prohibited use and reports

Members must not use 8Job for unlawful, dangerous, exploitative, discriminatory, deceptive or abusive activity. Report concerns through the relevant job, message or support route. 8Job is not an emergency service.

The in-app Report action sends content or conduct to 8Job for review. Block is a separate action that stops direct interaction and suppresses the blocked member's content where the feature allows. Blocking does not replace reporting: report suspected illegal activity, threats, exploitation or other serious harm so that 8Job can assess and act on it.

You must not use 8Job to:

• threaten, harass, exploit or discriminate against another person;
• offer or request illegal goods, services or conduct;
• misrepresent identity, qualifications, reviews, work or payment;
• send spam, malware, scams or unsolicited commercial messages;
• share another person's private or intimate information unlawfully;
• circumvent security, scrape the service or interfere with its operation; or
• use another person's payment method or account without authority.

We may investigate reports, restrict visibility, remove content, suspend accounts, preserve evidence and notify relevant authorities where proportionate. We take proportionate steps to reduce the risk of illegal content and offending through the service and aim to remove illegal content swiftly when we become aware of it.

Members can complain about content, a report outcome, an account or moderation decision, or how these terms have been applied by using in-app support or emailing contact@8job.co.uk. Include the relevant request, order, message, report or decision reference and explain the outcome requested. A person not signed in may use the same email route. We will acknowledge the complaint, review relevant information and explain the outcome unless doing so would create a safety, legal or security risk. See our Safety, reporting and complaints page.

8. Availability and account action

We aim to keep 8Job available but cannot promise uninterrupted or error-free access. We may change, suspend or withdraw a feature for security, legal, operational or commercial reasons. We will give reasonable notice of a material adverse change where practicable.

We may restrict or close an account where we reasonably believe these terms have been breached, payment or security risk exists, the account is unlawful or harmful, or action is required by law. Where appropriate, we will explain the reason and provide a way to appeal. We may take urgent action without advance notice to protect people, funds or the service.

9. Responsibility and liability

Members are responsible for checking and agreeing work, using appropriate care, complying with applicable tax, licensing, insurance, employment, health-and-safety and consumer laws, and for losses caused by their own breach of these terms or another person's rights.

8Job is responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss caused by another member, by information a member supplies, or by events outside our reasonable control, except where the law says otherwise. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or a consumer's non-excludable statutory rights.

If you use 8Job wholly or mainly for business purposes, we are not liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, goodwill or anticipated savings. Nothing in this paragraph affects liability that cannot lawfully be limited.

10. Privacy, changes and ending use

Our privacy notice explains how we use personal information. You can stop using 8Job at any time and can delete an eligible account through Settings. Our account deletion page explains the process and records that may need to be retained.

We may update these terms to reflect changes to the service, law, security or our business. We will publish the updated terms and give reasonable notice of a material change. Continuing to use 8Job after the change takes effect means the new terms apply; where law requires fresh consent, we will ask for it.

11. Law, contact and complaints

Service provider: Bluevale Digital Ltd, trading as 8Job (company number 17396311). You can verify the company on the Companies House register.

Support: contact@8job.co.uk

These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the UK, you also retain any mandatory protections of your home jurisdiction and may bring proceedings in the courts available to you under applicable law. Business users agree that the courts of England and Wales have exclusive jurisdiction.